I am currently the Head of the Centre for Teaching and Learning at Karlstad University, Sweden, where I am also Assistant Professor in Business Administration and researcher at CTF, Service Research Center. My research interests are next to online education in particular open education, customer behavior and customer experience. More specifically, I focus on the active role that the customer has as a co-producer of the customer experience and the role of the physical service environment. My latest publication is on the relationship between office type and job satisfaction.
In addition to my role as program manager of the International Business (180 ECTS) program, I lead the externally funded WISR16 and WISR17 course development projects. The purpose of the projects is to develop open online graduate courses for professionals in the private and public sector based on strategically important research centres at Karlstad University such as CTF or Computer Science.
In my role as manager, I try to implement as many Service Management practices as possible. I also try to create a lot of psychological safety in my team and am grateful for the help I get from Performance by design.
Open education is very important to me and I regularly attend and present at international conferences such as OEGlobal or OER. I am also one of the few educators in Sweden who earned a Creative Commons Certificate. Sharing is caring!