{"id":73,"date":"2018-04-23T05:32:34","date_gmt":"2018-04-23T05:32:34","guid":{"rendered":"https:\/\/demo.themegrill.com\/cenote-fashion\/?page_id=2"},"modified":"2024-08-09T07:35:53","modified_gmt":"2024-08-09T05:35:53","slug":"research","status":"publish","type":"page","link":"https:\/\/jorg.pareigis.se\/2\/research\/","title":{"rendered":"Research"},"content":{"rendered":"<p>I conduct my research at <a href=\"http:\/\/www.kau.se\/ctf\">CTF, Service Research Center at Karlstad University<\/a>. My research interests are customer behavior and customer experience. More specifically, I focus on the active role that the customer has as a co-producer of the customer experience and the role of the physical service environment. Below you can find an overview of my publications. You might also want to <a href=\"https:\/\/scholar.google.se\/citations?user=zaN7A_8AAAAJ&amp;hl=sv\" target=\"_blank\" rel=\"noopener\">check my google scholar profile<\/a>.<\/p>\n<ul>\n<li>Pareigis, J., Kvarnstr\u00f6m, M., Cefa, B., Bai, J. Y. H., Zawacki-Richter, O., Uhlin, L., Jakobsson, N., &amp; Theilmeier, G. (2024). Open networked learning\u2013a course, a community, an approach. <i>International journal for academic development<\/i>, <i>29<\/i>(2), 169\u2013184. [<a href=\"https:\/\/www.tandfonline.com\/doi\/epdf\/10.1080\/1360144X.2024.2350652?needAccess=true\">PDF<\/a>] [<a href=\"https:\/\/doi.org\/10.1080\/1360144X.2024.2350652\">HTML<\/a>]<\/li>\n<li>Creelman, A., Kvarnstr\u00f6m, M., Pareigis, J., Uhlin, L., &amp; \u00c5bj\u00f6rnsson, L. (2021). Problem-based learning in international online groups. In\u00a0<i>Designing Courses with Digital Technologies<\/i>. Taylor &amp; Francis. [<a href=\"https:\/\/library.oapen.org\/bitstream\/handle\/20.500.12657\/50928\/9781003144175_10.4324_9781003144175-9.pdf?sequence=1&amp;isAllowed=y\">PDF<\/a>]<\/li>\n<li>Otterbring, T., Bodin Danielsson, C., &amp; Pareigis, J. (2021). Office types and workers&#8217; cognitive vs affective evaluations from a noise perspective.\u00a0<i>Journal of Managerial Psychology<\/i>,\u00a0<i>36<\/i>(4), 415-431. [<a href=\"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JMP-09-2019-0534\/full\/pdf?title=office-types-and-workers-cognitive-vs-affective-evaluations-from-a-noise-perspective\">PDF<\/a>]<\/li>\n<li id=\"4251182283\">Otterbring, T., Pareigis, J., W\u00e4stlund, E., Makrygiannis, A., &amp; Lindstr\u00f6m, A. (2018). The relationship between office type and job satisfaction: Testing a multiple mediation model through ease of interaction and well-being.\u00a0<i>Scandinavian Journal of Work, Environment &amp; Health<\/i>,\u00a0<i>44<\/i>(3), 330\u2013334. <a href=\"http:\/\/www.sjweh.fi\/download.php?abstract_id=3707&amp;file_nro=1\" target=\"_blank\" rel=\"noopener\">[PDF]<\/a><\/li>\n<li>Bani-Hani, I., Pareigis, J., Tona, O., &amp; Carlsson, S. (2018). A holistic view of value generation process in a SSBI environment: a service dominant logic perspective.\u00a0<i>Journal of Decision Systems<\/i>, 1\u201310. <a href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/12460125.2018.1468155\" target=\"_blank\" rel=\"noopener\">[HTML]<\/a><\/li>\n<li id=\"2805086706\">Isaksson, R., Garvare, R., Johnson, M., Kuttainen, C., &amp; Pareigis, J. (2015). Sustaining Sweden\u2019s competitive position: lean lifelong learning.\u00a0<i>Measuring Business Excellence<\/i>,\u00a0<i>19<\/i>(1), 92\u2013102. <a href=\"http:\/\/www.diva-portal.org\/smash\/get\/diva2:872626\/FULLTEXT01.pdf\" target=\"_blank\" rel=\"noopener\">[PDF]<\/a><\/li>\n<li>Pareigis, J. (2014). The Service Environment \u2013 From Impacting the Customer to Facilitating the Customer Experience. In\u00a0<i>Customer Experience Management: Enhancing Experience and Value through Service Management<\/i>\u00a0(p. 420). Kendall Hunt Publishing. <a href=\"https:\/\/www.amazon.com\/Customer-Experience-Management-Enhancing-through\/dp\/1465241078\" target=\"_blank\" rel=\"noopener\">[AMAZON]<\/a><\/li>\n<li>Olsson, L. E., Friman, M., Pareigis, J., &amp; Edvardsson, B. (2012). Measuring service experience: Applying the satisfaction with travel scale in public transport.\u00a0<i>Journal of Retailing and Consumer Services<\/i>,\u00a0<i>19<\/i>(4), 413\u2013418. <a href=\"http:\/\/www.academia.edu\/download\/30714330\/Olsson_et_al._Measuring_Service_experience_JRCS.pdf\" target=\"_blank\" rel=\"noopener\">[PDF]<\/a><\/li>\n<li>Pareigis, J. (2012). Customer experiences of resource integration: Reframing servicescapes using scripts and practices. Karlstads universitet. <a href=\"http:\/\/www.diva-portal.org\/smash\/record.jsf?pid=diva2:542537\" target=\"_blank\" rel=\"noopener\">[HTML]<\/a><\/li>\n<li>Pareigis, J., Echeverri, P., &amp; Edvardsson, B. (2012). Exploring internal mechanisms forming customer servicescape experiences.\u00a0<i>Journal of Service Management<\/i>,\u00a0<i>23<\/i>(5), 677\u2013695. <a href=\"http:\/\/www.diva-portal.org\/smash\/get\/diva2:542525\/FULLTEXT01.pdf\" target=\"_blank\" rel=\"noopener\">[PDF]<\/a><\/li>\n<li>Pareigis, J., Edvardsson, B., &amp; Enquist, B. (2011). Exploring the role of the service environment in forming customer\u2019s service experience.\u00a0<i>International Journal of Quality and Service Sciences<\/i>,\u00a0<i>3<\/i>(1), 110\u2013124. <a href=\"https:\/\/www.emeraldinsight.com\/doi\/abs\/10.1108\/17566691111115117\" target=\"_blank\" rel=\"noopener\">[HTML]<\/a><\/li>\n<li>Kruger, N., &amp; Pareigis, J. (2009). Influencing car buying decisions from an environmental perspective-a conceptual framework based on real option analysis. In\u00a0<i>European Transport Conference<\/i>. <a href=\"http:\/\/citeseerx.ist.psu.edu\/viewdoc\/download?doi=10.1.1.678.6726&amp;rep=rep1&amp;type=pdf\" target=\"_blank\" rel=\"noopener\">[PDF]<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I conduct my research at CTF, Service Research Center at Karlstad University. My research interests are customer behavior and customer experience. More specifically, I focus on the active role that the customer has as a co-producer of the customer experience and the role of the physical service environment. Below you can find an overview of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-73","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jorg.pareigis.se\/2\/wp-json\/wp\/v2\/pages\/73","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jorg.pareigis.se\/2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jorg.pareigis.se\/2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jorg.pareigis.se\/2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jorg.pareigis.se\/2\/wp-json\/wp\/v2\/comments?post=73"}],"version-history":[{"count":26,"href":"https:\/\/jorg.pareigis.se\/2\/wp-json\/wp\/v2\/pages\/73\/revisions"}],"predecessor-version":[{"id":587,"href":"https:\/\/jorg.pareigis.se\/2\/wp-json\/wp\/v2\/pages\/73\/revisions\/587"}],"wp:attachment":[{"href":"https:\/\/jorg.pareigis.se\/2\/wp-json\/wp\/v2\/media?parent=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}